Shipping policy

We process and ship all orders within 3-5 business days (excluding weekends and holidays) after payment confirmation. The transit takes 9 to 14 days (excluding weekends and holidays). Once an order has been shipped, customers will receive a shipping confirmation email or SMS that includes the tracking number and a link to monitor delivery progress. All orders are shipped to the address provided by the customer at checkout. It is the customer’s responsibility to ensure that the shipping details are accurate and complete. We are not responsible for deliveries made to incorrect or incomplete addresses entered by the customer. Once a package has been marked as delivered by the courier, including confirmation through tracking status, delivery timestamp, address verification, or photographic proof (when available), the order is considered successfully delivered and fulfilled. If a customer experiences any issues with delivery, they must contact us directly before opening a chargeback or dispute so we can investigate and assist. Failure to contact us prior to initiating a chargeback may result in the dispute being contested with supporting evidence. We are not responsible for delays caused by the courier, customs processing, weather conditions, or other circumstances beyond our control. However, we will always assist customers by providing tracking updates and working with the courier when necessary. By placing an order, the customer agrees to this Shipping Policy and acknowledges that delivery confirmation from the courier constitutes proof of receipt.